Dynamics 365 for Sales Force Automation
Turn relationships into revenue with Dynamics 365 Sales Force Automation
Dynamics 365 Sales Force Automation (SFA)
Our SFA based on Dynamics 365 and Resco offers rich functionality across all aspects of Sales Force Automation and Retail Execution. The solution contributes to achieving a significant competitive advantage and leads to increased sales. It also has a significant impact on the day-to-day sales operations of the company’s sales executives. The solution for end users is fully offline.
Schedule customer visits and other business and non-business activities to prioritize traffic to individual locations
Standard visits, maps, and GPS usage assist with scheduling, route optimization, and mobile team tracking
Determination and monitoring of working time and time of specific visits
Helps build the organizational structure of your sales force
Allocate resources to particular sales channels
Create maps for visualization of territories and accounts
Enables short-term and long-term activity planning
Display activity priority levels (including colour coded activity tags)
Monitor service calls, phone calls, emails, and more
Solid functionality for automatic planning
Contact Management Functions
Enable sales representatives to easily manage customer contacts
Account Management & Segmentation
Helps structure accounts of retail customers managed by external systems
Robust visual report builder for custom reports
Lead Distribution & Prospect Management
Manage leads according to their priority level, segment category, or status
A key feature that distinguishes our SFA solution from a regular CRM is the ability to guide users with pre-set steps according to your business needs: surveys, store check, listings, discount events, secondary placements, and goals and tasks.
Visit scenarios may vary based on customer type or business role – business visit, new customer acquisition, merchandising, outpatient sales, etc.
Sales documents management allows you to configure multiple types of documents processed between different business partners. Purchase orders, return orders or invoices are the most common, but our Sales Force Automation software Mobile Touch can include many more.
In-store monitoring can leverage the possibilities offered by creating questionnaires regarding KPIs like availability, facings, shelf share, and more.
Set up and monitor contracts with ease.
Image Recognition enhances store audits by automating the shelf data collecting process during the visit. This allows you to eliminate and/or complement manual auditing, save time, and get the best quality in-store data.
The Promotions feature allows you to provide your sales team with all the tools they need to present promotions and take orders accordingly.
Allows sales representatives to control the circulation of fixed assets.
Cost Control and Budgeting
Cost control and budgeting is crucial to prevent excessive costs incurred by your sales force.
Helps ensure that freebies, samples, or POS materials find their way to the customers where they are needed most.
Allows you to create tasks in one click for other users or your back office directly in the SFA.
KPI measures give sales representatives instant visibility on core aspects of their periodical achievements.
Audit calls provide field managers with an option to review the details of individual calls and record any discrepancies between the results recorded by a sales executive and the in-store situation observed during the audit call.
Knowledge management provides easy access to multimedia files. It supports the efficient transfer of knowledge within your sales force.
Multimedia support provides access to your database of audio-visual materials.
“I was in a close contact with LLP while coordinating the whole CRM implementation project on behalf of MEGA. I can claim that the implementation was professionally managed and we did not need to worry about meeting deadlines in any phase of the project. Also, specific amendments to the CRM system based on our company requirements were dealt with continuously and to our satisfaction.”
“One of the reasons why we’ve decided to invest in our CRM system was to encourage the sharing of information amongst business teams across the whole corporation. I really appreciate the personal approach of LLP CRM, its helpfulness and extensive experience with CRM implementations.”
“Skanska Reality a.s. has implemented a sophisticated CRM system with the aim of optimizing agent and customer communication and to streamline its processes. A three-stage tender process led to the selection of LLP Group for the implementation of this project because LLP Group was the only company to demonstrate specific know-how in the field of apartment sales and proven ability to customize the system to meet the firm’s complex business process requirements.”
“The result of the entire CRM project exceeded our expectations. We used to have many different external applications for activities which we can now work in one integrated environment. We now have an overview of all our branches around the world. Since the beginning of our cooperation, there has been a surprising number of improvements from LLP CRM as their own initiative. This has led to a number of new features that had not been part of the original project documentation.”
“We were searching for a complex system to cover the group´s business processes as well as to be able to implement the system in other countries where we operate. The aim was also to support our future growth and be ready for further mergers and acquisitions. We strongly preferred the flexible monthly SaaS lease model without large capital investments in our internal infrastructure. Dynamics 365 and all its add-on features have proven to meet all these requirements. I would like to thank the entire LLP team for their cooperation in the Czech Republic and Hungary and have no doubt that our next project in France will also be a success. I really appreciate the high quality of the consultants and their helpful support we received during the entire implementation project.”